Terms and Conditions - Durham City Coaches

Please read the following terms and conditions carefully.

Terms and Conditions - Bonded Coach Holidays From Durham and throughout the North East

Durham City Coaches Ltd

Why should I read this page?
Because it is very important. Our Trading Charter forms a key part of our agreement with you and forms the basis of a legally binding contract between you, as the lead name making the booking, anyone else in your party and us.When you make this booking, as the lead name you undertake that you have the authority to accept, and do accept, on behalf of your party the terms of these booking conditions.
This contract is made subject to the terms of these booking conditions, which are governed by English Law, and the non-exclusive jurisdiction of the English Courts These contract terms and financial guarantees will not apply to any holiday involving any type of flight. Instead, you will be supplied with the full booking conditions of the ATOL holder arranging your holiday. Your booking agent will have a copy or alternatively you can request one prior to booking your holiday from Durham City Coaches t/a Mayfair, Brandon Lane, Brandon, Co Durham, DH7 8PG

How and when do I make this contract with you?
We welcome you making contact with us in a number of ways. You can write to us or phone us., use one of our many travel agents, email or use the website. Whichever way you contact us, the contract is made when your booking is entered on to our reservation system and we issue a confirmation of booking. We will send you, the confirmation of your booking within seven working days. Please check this confirmation very carefully to ensure all the information is correct and tell us, immediately of any errors.

How is my holiday money protected?
We subscribe to the Code of Conduct of the Bonded Coach Holidays Group (“BCHG”) of the Confederation of Passenger Transport UK.
BCHG requires a bond to be taken out to provide protection for your holiday money in the unlikely event that a Member cannot, for financial reasons, carry out their obligations to their passengers.

BCHG Consumer Guarantee
The Bonded Coach Holiday Group guarantees to bona fide customers that, in the event of failure of a bona fide Member, it will:-
(1) wherever possible, arrange for a holiday or tour to be completed;
(2) where failure occurs after a holiday has begun, arrange for customers to be returned by an appropriate means of transport to their UK area of departure;
(3) if the holiday or tour cannot be completed as planned, the reimbursement of payments made by the customer to the BCHG Member.

When do I need to pay for my holiday and how much?
At the time of booking you will need to pay a deposit of £40 for each person named on the booking.
Bookings are not accepted and no contract exists until Mayfair have received a completed booking form, accompanied by the £40 deposit per person (or has accepted a booking by telephone with payment by credit/debit card) and has returned confirmation of booking to the person signing the booking form (or making the telephone booking). There will be a £1 charge levied for payments made by credit/debit card. This charge applies only once on deposit / balance payments. Nothing in these conditions effects your statutory rights and these condition are effective to the extent that the law permits.The balance must be paid before the date listed below. If you book within our “balance due” period, you will need to pay the total holiday cost at the time of your booking. If you do not pay the outstanding balance for your holiday on, or before, the date when it is due, (no reminder will be sent) we may cancel your booking and you will be required to pay the cancellation charges detailed below. The date of cancellation will normally be the date you confirm in writing that you intend to cancel. Deposit £40 per person on holidays of two to five days. Your balance is due 42 days prior to departure.

Can you change the price of my holiday after you have issued the booking confirmation?
Yes we can, but only in very limited circumstances. The price of your holiday can be varied due to changes in: * Transportation costs such as fuel and/or fuel tax, ferry operator fares and tolls, embarkation or disembarkation fees at terminals:
* Exchange rates applied to the particular holiday booked; or * Dues and taxes including changes in VAT or any other Government imposed changes.

In the case of any small variation, an amount equivalent to 2% of the price of your holiday, which excludes insurance premiums and any amendment charges, will be absorbed or retained. For larger variations, this 2% will still be absorbed for increases, but not retained from refunds. If this means that you have to pay an increase of more than 10% of the price of your holiday, you may cancel it and receive a full refund of all monies paid, except for any amendment charges. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Alternatively, you can accept an offer of an alternative comparable holiday of equivalent or superior quality, if available, or an alternative holiday of lower quality, if available. You may then transfer payment in respect of the original holiday to the alternative holiday. If the cost of the alternative holiday is less than the original holiday, the difference in price will be refunded. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your holiday due to contractual and other protection in place.
In addition to sterling we use the Euro in calculating our holiday prices. The exchange rate used is £1 sterling equals 1.44 euros

Can I change my holiday arrangements?
After we have issued our booking confirmation we will do our best to accommodate any changes you may want to make, but we cannot guarantee to do so.
Any changes must be notified to us in writing and signed by the person who signed the booking form, (or the confirmed name when booked by telephone).
If we are able to make the changes, an amendment fee of £10.00 will be payable plus any additional charge for the facilities requested. Any significant alteration after the “balance due” date will be treated as a cancellation of the original booking and will be subject to the cancellation charges detailed below.
A significant alteration would include a change of departure date, holiday or hotel, or number of people travelling.

Can I transfer my booking to someone else?
You can transfer your booking to someone else provided you give us reasonable notice.
This person must be able to satisfy all the conditions for the holiday and a change cannot normally be made later than fourteen days prior to departure.
We will make an administration charge of £5.00 per person for every transfer we make, plus any reasonable additional costs caused by the transfer.
You will remain responsible for ensuring that the holiday is paid for by the “balance due” date.

How can I cancel my holiday?
You, or any member of your party, may cancel at any time provided that the cancellation is made by the person who signed the booking form [or the confirmed name when booked by telephone] and is communicated to us in writing via the office at which you made your original booking.
You will have to pay cancellation charges set out in the scale below to cover our estimated loss resulting from the cancellation.
If you are insured against cancellation you may be able to recover the charges from your insurers.
Your cancellation will take effect from the date when we receive your written confirmation of your cancellation. You must also return any tickets or vouchers that you have received.
A reduction in room occupancy may increase the charges for the remaining passengers by the application of supplements for low occupancy of rooms.

Scale of Cancellation Charges

Period before departure within which written cancellation of holiday price is received Amount of cancellation charges as a percentage
More than 42 days Deposit
28 to 42 days 30%
14-27 days 45%
7-13 days 60%

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