Terms and Conditions - Thirlwells Coaches

Please read the following terms and conditions carefully.

Thirlwell Coaches Holiday Tours: Fair Trading Charter

Please read these terms and conditions carefully, they are important, they form the basis of a legally binding contract between you, the person signing the booking form and all the other persons named on the form and ourselves J. Thirlwell & Sons Limited.

1. MAKING THE CONTRACT
When booking a holiday you must sign a booking form accepting on behalf of your party the terms of the Fair Trading Charter and pay deposit of £45.00 per person which includes insurance premium. All details of insurance cover in policy issued to you when deposit paid.

INSURANCE – A special Coach Holiday travel insurance scheme is available for all of our passengers travelling on our holidays from AXA Insurance UK plc. Costs vary to length of travel. Demands & Needs This Travel Insurance Policy will suit the demands and Needs of an individual who have excluded medical conditions are travelling to countries included within the policy terms and who wish to insure themselves against the unforeseen circumstances events detailed within the policy. Subject to terms and conditions and maximum specified sums insured.

Health Conditions – applying to all areas
It is a condition that at the time of taking out this policy and between that time and your departure you must comply with each of the following:
1. You are not aware of any reason why this trip should be cancelled or cut short
2. Your are not travelling:
a. Against the advise of a medical practitioner or
b. For purpose of obtaining medical treatment, or
c. If you have been given a terminal prognosis
3. You are not receiving or awaiting treatment for an illness or injury as a hospital day case or in-patient, as any claim arising from this injury or treatment will not be covered.
4. If you are on medication at the time of travel your medical condition is stable and well controlled.
Note: Thirlwell Coaches are and appointed representative of ITC Compliance Limited who are authorised and regulated by the Financial services Authority.

2. PAYMENT
Your Booking Form must be accompanied by the relevant deposit as above. The balance must be paid at least 8 weeks before your departure WITHOUT REMINDER FROM THE COMPANY.

3. SURCHARGES
Surcharges will only come into effect due to Government action.

4. AMENDMENTS OF TRANSFER OF BOOKINGS
If you are prevented from proceeding with your holiday or wish to amend your holiday booking, administration charges may apply.

5. CANCELLATIONS BY YOU
Should you wish to cancel your holiday, this must be put in writing to the Company, If cancellation is made 8 weeks or more prior of departure, the Company will retain your Deposit, Should cancellation be made within 8 weeks of your holiday, cancellation charges will apply as follows:

Period before Departure Percentage of Tour price Retained
42 – 28 day 30%
14 – 27 days 45%
7 – 13 days 60%
1 – 6 days 100%

6. CANCELLATIONS BY US
If we cancel your holiday due to lack of numbers or circumstances beyond our control at any time up to 8 weeks before departure we are liable only for any monies paid to us at the time of cancellation. However if we cancel your holiday within 8 weeks (4 weeks for tours less than 6 days) of departure, we will refund all your monies and pay compensation on scale as below.


8 days or more Short Breaks
More than 56 days Nil Nil
43 – 56 days £10.00 Nil
29 -42 days £15.00 Nil
15 -28 days £20.00 £10.00
0 – 14 days £25.00 £15.00

We reserve the right to use a small coach if the numbers are insufficient.

7. LUGGAGE
We have a limited amount of space and would ask customers NOT TO EXCEED ONE MEDIUM SIZED SUITCASE PER PERSON with your name and address clearly marked. Any damage to luggage or loss must be reported immediately to your driver/ courier and upon your return a letter should be sent to our office stating details of damage or loss to enable you to claim. Free collection of suitcase from passengers within the area on the afternoon prior to departure for 7 & 8 day tours only.

8. PICK UP POINT
All passengers will be picked up at a point local to them. However, if out of the area a surcharge may be made for pick up points close to home. Please always board at the time and point stated by us to avoid any misunderstanding this time will be given to you by telephone during the week leading up to the departure date of your tour.

9. SPECIAL REQUESTS
Whilst every effort will be made by ourselves to accommodate these requests i.e. room situation which we will pass onto the Hotel and seating requirements in the Dining Room and on the Coach, no guarantee can be made.

10. COACH SEATING
Many travellers have their favourite seats so book early to avoid disappointment.

11. COMPLAINTS
If you have a complaint about any of the services throughout your holiday, as a term of our Contract, the matter must be brought to the immediate attention of our Driver/Courier who will do his best to remedy the problem on the spot. If you are still not satisfied you must write to us within 7 days of your return and we will try and settle the matter amicably, we will not accept liability for claims received after that date.

12. DISABLED PEOPLE
We accept bookings from disabled passengers but prior knowledge of the disability must be given to enable us to meet their requirements if possible. If we are not informed we cannot accept any responsibility for inconvenience or cost incurred. Folding wheelchairs can be carried, please notify when booking. Motorised Wheelchairs/Scooters CANNOT be accepted, due to Health & Safety issues.