Terms and Conditions - Gardiners NMC

Please read the following terms and conditions carefully.

Terms & Conditions of Travel

Why should I read this page?
Because it is very important. Our trading Charter forms a key part of our agreement with you and forms the basis of a legally binding contract between you, as lead name making the booking, anyone else in your third party and us. When you make this booking, as the lead name you undertake that you have the authority to accept and do accept, on behalf of your party the terms and conditions which are governed by English law, and the non-exclusive jurisdiction of the English courts.
These contract terms and financial guarantees will not apply to any holiday involving any type of flight, instead you will be supplied with the full booking conditions of the ATOL holder arranging your holiday.
Your booking agent will have a copy of these conditions or alternatively, you can request one prior to booking your holiday from NMC Tours Ltd, 27 Gibson Street, Newbiggin by the Sea, Northumberland, NE64 6UY.

How and when do I make this contract with you?
We welcome you making contact with us in a number of ways.
You can write to us or phone us. Whichever way you contact us, the contract is made when your booking is entered on to our reservation system and we issue a confirmation of booking.
We will send you the confirmation of your booking within seven working days. Please check this confirmation very carefully to ensure all the information is correct and tell us immediately of any errors.

How is my holiday protected?
We subscribe to the code of conduct of the bonded coach Holidays group (BCHG) of the confederation of passenger Transport UK.
BCHG requires a financial bond to be taken out by its members to provide protection for your financial reasons, and to ensure all of its members carry out their obligations to their passengers.
BCHG Consumer Guarantee:
The Bonded Coach Holiday Group guarantees to bona fide customers that, in the event of failure of a bona fide member, it will:
• Wherever possible, arrange for a holiday or tour to be completed.
• Where failure occurs after a holiday has begun, arrange for customers to be returned by an appropriate means of transport to their UK area of departure.
• If the holiday or tour cannot be completed as planned.
The reimbursement of payments made by the customer to the BCHG Member.

When do I need to pay for my holiday and how much?
At the time of booking you will need to pay a deposit for each person named on the booking. The balance must be paid before the dates listed below. If you book within our balance due period, you will need to pay the total holiday cost at the time of booking. The balance must be paid before the dates listed below. If you do not pay the outstanding balance for your holiday on, or before, the date when it is due, we may cancel your booking for your holiday and you will be required to pay the cancellation charges detailed below. The date of cancellation will normally be the date you confirm in writing that you intend to cancel or 15 days after the balance due date, whichever comes first.
• Deposit £30 per person or 10% of overall holiday cost, whichever is greater.
Your balance is due two months prior to departure on holidays of more than five days.

Can you change the price of a holiday after you have issued the booking confirmation?
Yes we can, but only in very limited circumstances.

The price of your holiday can be varied due to changes in:
• Transportation costs such as fuel and /or fuel tax, ferry operator fares and tolls, embarkation or disembarkation fees at terminals.
• Exchange rates applied to the particular holiday booked
• Dues and taxes including charges in VAT or any other government imposed changes. In case of any small variation, an amount equivalent to 2% of the price of your holiday, which excludes insurance premiums and any amendment charges, will be absorbed or retained, for larger variations, this 2% will still be absorbed for increases, but not retained from refunds. If this means that you have to pay an increase of more than 10% of the price of your holiday, you may cancel it and receive a full refund of all monies paid, except for any amendment charges, should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice.
Alternatively, you can accept an offer of an alternative holiday of equivalent or superior quality, if available or an alternative holiday of lower quality, if available. You may then transfer payment in request of the original holiday to the alternative holiday. If the cost of the alternative holiday is less than the original holiday, the difference in price will be refunded. Please note that travel arrangements are not always purchased in local currency and some apparent charges have no impact on the price of your holiday due to contractual and other protection in place. In addition to sterling we use the euro in calculating our holiday prices. The exchange rate used is: £1 sterling equals 1.10 euro’s

Can I change my holiday arrangements?
After we have issued our booking confirmation we will do our best to accommodate any changes you may want to make, but we cannot guarantee to do so.
Any changes must be notified to us in writing and signed by the person who signed the booking form (or the confirmed name when booked by telephone). If we are able to make the changes, an amendment fee of £10 will be payable plus any additional charge for the facilities requested.
Any significant alteration after the balance due date will be treated as a cancellation of the original booking and will be subject to the cancellation charges detailed below. A significant alteration would include a change of departure date, holiday or hotel or number of people travelling.

Can I transfer my booking to someone else?
You can transfer your booking to someone else provided you give us reasonable notice. This person must be able to satisfy all conditions for the holiday and a change cannot normally be made later than fourteen days prior to departure. We will make administration charge of £5 per person for every transfer we make, plus any reasonable additional costs caused by the transfer.
You will remain responsible for ensuring that the holiday is paid for by the balance due date.

How can I cancel my holiday?
You, or any member of your party, may cancel at any time provided that the cancellation is made by the person who signed the booking form (or the confirmed name when booked by telephone) and is communicated to us in writing via the office at which you made your original booking.
You will have to pay cancellation charges set out in the scale below to cover our estimated loss resulting from the cancellation. If you are insured against cancellation you may be able to recover the charges from your insurers.
Your cancellation will take effect from the date when we receive your written confirmation of your cancellation. You must also return any tickets or vouchers that you have received. A reduction in room occupancy may increase the charges for the remaining passengers by the application of supplements for low occupancy of rooms.
Scale of cancellation Charges
Period before departure within Amount of cancellation charge as a which written cancellation of percentage of holiday cost holiday is received
More than 56 days Deposit only
55 to 49 days 30% of holiday cost or deposit (whichever is greater)
48 to 22 days 50% of holiday cost
21 to 8 days 70% of holiday cost
7 to 1 days 90% of holiday cost
Departure day or later Total holiday cost (including voluntary termination) whilst on holiday.

What happens if you change my holiday?
The arrangements for your holiday will usually have been made many months in advance. Sometimes changes are unavoidable and we reserve the right to make them. Most of these changes are likely to be minor and we will do our best to keep you informed. If, after booking and before departure, we make a significant change to your holiday you will have the option of withdrawing from the holiday without penalty or alternatively you may transfer to another holiday without paying an administration fee. In either case we will pay you compensation according to the scale set out below.
A significant change includes a change in departure time or return time of more than 12 hours, a change of departure point location of resort or quality of hotel, (excluding single overnight hotels on touring holidays where the quality of the hotel is comparable) a change of mode when crossing the channel, or the specification of the coach. If you withdraw from the holiday because we have made a significant change or if we have to cancel your holiday for any reason other than non-payment by you we will offer you the choice of:
• A comparable replacement holiday if available
• A replacement holiday of lower quality together with a refund of the difference
• A full refund of the money you have paid
When we have notified you of the changes and options available, you must tell us your decision as soon as possible and within any timescale we may need to set, bearing in mind the need to safeguard the holiday arrangements of other customers.
Scale of compensation
We will pay you compensation for significant changes on the following scale:
Significant change is notified to you Amount per person
More than 31 days Nil
16 to 30 days £10
8 to 15 days £15
0 to 7 days £20
Compensation for short breaks below 4 days will be reduced to 50% of the above rates. Payment of compensation according to the scale set out above will not affect your right to claim further compensation if, in the circumstances you remain dissatisfied. If prior to departure, we make significant change to your holiday arrangements or cancel your holiday we will pay you compensation on the following scale unless:
• The holiday is cancelled because of the number of persons who agree to take it is less than the minimum number required and you were informed of the cancellation in writing within the period indicated in the description of the holiday or
• The holiday is changed or cancelled by reason of unusual and unforeseeable circumstance beyond our control, the consequences of which could not have been avoided even if all due care had been exercised. These circumstances include war or threat of war, riot, civil strife, terrorist activity, industrial dispute, fire, quarantine, epidemic or health risks, natural or nuclear disasters, port and terminal closures and adverse weather conditions. If after departure we need to make a change to a significant proportion of your holiday, we will do our best to make suitable alternative arrangements at no extra cost to you. If it proves impossible to make suitable alternative arrangements, or if you have reasonable grounds for refusing the alternative arrangements offered, we will arrange transport back to your point of departure or to an alternative location that we agree to. Unless the change is as a result of unusual and unforeseen circumstances beyond our control (as described above) you will also be entitled to compensation.

What is the extent of your liability?
We accept responsibility if you or any member of your party is killed or injured as a result of an activity forming part of your holiday arrangements which is booked with us before your departure or if any part of your holiday arrangements, booked with us in the UK is not as described in the brochure or not of reasonable standard.
If the failures in your holiday arrangements are any death or personal injury is due to any fault of ours or of our agents or suppliers whilst acting in the course of their employment. We do not accept responsibility if the failure, death or personal injury is not caused by any fault of ours or our agents or suppliers or is caused by you or someone not connected with your holiday arrangements or if failure death or personal injury is due to unusual or unforeseen circumstances which even with all due care, we or our agents or suppliers could not have anticipated or avoided. For claims, which do not involve personal injury, illness or death the most we will have to pay if we are liable to you is (twice) the price the person affected paid for their holiday (not including insurance premiums and amendment charges). We will only have to pay this maximum amount if everything has gone wrong and you will have received no benefit from your holiday. If you or any member of your party is killed, injured or becomes ill as a result of transport by ship, train, or coach any liability which we may have to pay compensation is limited in line with the Athens convention (applies to transport by ship) the Berne convention (applies to transport by rail) and the Geneva convention (applies to transport by road). You can get copies of the relevant convention from us if you ask. You should also note that these conventions might limit or remove the carrier’s liability to you and the amount which the carrier has to pay you. If we make any payment to you or any member of your party for death, personal injury or illness you will be asked to assign to us or insurers the rights you may have to take against the person or organization responsible for causing the death, personal injury or illness.
Our suppliers (for such things as accommodation, or transport providers) have their own booking conditions or conditions of carriage and these conditions are binding between you and the supplier. Some of these conditions may limit or remove the relevant transport providers or other supplier’s liability to you. You can get copies of such conditions from our offices or the offices of the relevant supplier.

What do I need to do if I have to complain?
If you have a complaint during your holiday you should tell the driver/representative or supplier at the earliest opportunity so that they can do their utmost to resolve the problem immediately. If they are unable to resolve the problem to your satisfaction you should complete a holiday report form which is available from the driver/representative. You will be given a copy of this report, which you should keep. If on your return from holiday you remain dissatisfied, you should write within 28 days to:
The Managing Director, NMC Tours Ltd, 27 Gibson Street,
Newbiggin by the Sea, Northumberland, NE64 6UY.
In your letter you will need to quote your booking reference number, departure date and the date you completed the holiday report form. If you do not tell us at the earliest opportunity about a problem giving rise to your complaint we cannot take steps to investigate and rectify it. In deciding how to respond to your complaint we will take into account the date you first drew the problem to the attention of our river/representative or supplier.

If I do not agree with your decision can I request arbitration?
Yes you can.
If we cannot resolve your complaint amicably, you may request that the dispute is referred to an independent arbitration scheme established by the confederation of passenger transport UK (CPT). Full details of this scheme will be provided on request or you can obtain a copy from CPT. This arbitration scheme provides a simple and inexpensive method of arbitration on documents along with restricted liability on the customer in respect of costs. This scheme does not apply to claims for an amount greater than £1500 per person. There is also a limit of £7500 per booking. Normally there is a time limit of 9 months from the date of return from your holiday within which to request arbitration but in exceptional circumstances the scheme can be used beyond this date. This scheme does not apply to claims that arise mainly in respect of physical injury or illness or the consequences of any illness or injury.

Coaches and Coach seating
Coaches used on our work are modern touring coaches and come with recliners, toilet, forced air or air conditioning and pa systems, on occasion if bookings do not reach the required numbers instead of cancelling a tour we reserve the right to use smaller coaches to carry out our work, should this be the case some of the onboard facilities may vary. There is a seating plan of the coach for each holiday, but it is possible that on occasions, operational reasons will require a coach with a different configuration to be used. We therefore reserve the right to alter a coach seating plan and allocate seats other than those you have booked.
Requests for particular seats can be made on most holidays when booking, but because allocations are made on a first come first served basis, you are recommended to book early. When your booking is confirmed you will be offered the best seats available at the time. If you know someone who may want to book later but wishes to sit near you please discuss this with the booking clerk at the time you make your booking. Specific seats will not be allocated on coaches that operate on feeder services between joining points and main holiday departure points or on the extra coaches where more than one coach is required for a holiday.

Health and Safety on holiday
In some foreign countries, standards of infrastructure, safety & hygiene may be lower than those to which we are accustomed in the UK. You should therefore exercise greater care for your own protection. Further information can be obtained from your GP or from your travel agent who can provide you with the leaflet health advice for travellers published by the department of health. Some people may be at risk from discomfort or deep vein thrombosis (DVT) if they remain immobile on a journey for a long period of time. If you are planning to undertake a bus or coach journey of more than 3 hours you should consult your doctor if you have ever had DVT or pulmonary embolism a family history of clotting conditions, cancer or treatment for cancer, stroke heart or lung disease or if you have had major surgery in the past 3 months.
We reserve the right to refuse any booking in the absence of a doctor’s certificate confirming that you are fit to travel.
During the journey we will provide comfort stops as frequently as possible. During these stops you are encouraged to get off the coach and walk around. Exercise reduces any discomfort, which may be caused by periods of immobility. During any journey you should drink in moderation to avoid dehydration.

Passenger Behaviour
We want all our customers to have a happy and carefree holiday, but you must remember that you are responsible for your behaviour and the effect it may have on others. If you or any member of your party is abusive or disruptive or behaves in a way which in our reasonable opinion, could cause damage or injury to others or affect their enjoyment of their holiday or which could damage property, we have the right after reasonable consideration to terminate your contract with us. If this happens we will have no further obligations or liability to you. The coach driver/representative, ship’s captain or authorised official of other means of transport is entitled to refuse you boarding if in their reasonable option you are unacceptably under the influence of drink or drugs or you are being violent or disruptive. If you are refused boarding on the outward journey we will regard it as a cancellation by you and we will apply cancellation charges according to the scale. If the refusal is on the return journey we have the right to terminate the contract and will have no further obligations or liability to you.

No smoking Policy
We operate a strict no smoking policy on all our coaches, however we do make frequent comfort stops. The no smoking policy of other carriers and suppliers will vary and will be supplied on request if you contact us.

Pets
We do not allow pets to taken on our holidays.
Registered assistance dogs will normally be accommodated on UK holidays but not on overseas holidays.

Pick up point, itineraries, travel documents
and passports
You are responsible for ensuring that you are at the correct departure point at the correct time, with the correct documents and we cannot be held liable for any loss or expense suffered by you or your party because of an incorrect passport or late arrival at the departure point. If you are a British citizen travelling outside the United Kingdom you must have a full UK passport valid for a minimum of three months after your scheduled date of return. Non UK citizens must seek passport and visa advice from the consulates of the countries you plan to visit prior to making a booking for one of our holidays. The name on the passport must match the name on the ticket. If someone in your party changes name after the booking is made, you must tell us immediately so that we can issue the ticket in the new name. Approximately 2 weeks prior to departure we will send you all the necessary labels so that you receive then in good time for your holiday. Certain travel documents may have to be retained by us and your driver/courier will then issue them to you at the relevant time. If you lose a travel document after it has been issued to you we will require you to meet the direct cost charged by the carrier /supplier for the issue of duplicate or replacement.
NMC Tours & Gardiners Travel reserves the right to modify itineraries to conform to requests from the competent authorities in the United Kingdom and any other sovereign state through which the tour will operate.

INCLUDED EXCURSIONS ARE DETAILED ON THE RELEVANT BROCHURE PAGE. Refunds will not be made for any excursion not taken. Optional excursions may be booked and paid for in resort but these will not form part of the package booked with us.
Administration fees to buildings, grounds etc are not included in the price of the holiday unless otherwise stated on the relevant brochure page.

What happens if I am delayed?
Your travel insurance may cover you for some delays. In addition, where you are delayed for more than six hours in any one day we will seek to minimise any discomfort and where possible arrange for refreshments and meals.

Do I need to take out travel insurance?
We strongly advise all our customers to take out travel insurance to cover medical and repatriation costs, personal injury loss of baggage and cancellation charges. It is not compulsory in law to have travel insurance for our tours within the UK but it is compulsory for our tours outside the UK. You do not need to take out our insurance but you MUST have travel insurance, which is at least as good as or better than the insurance we offer. If you do not have adequate insurance and require our assistance whilst on holiday we reserve the right to reclaim from you any medical, repatriation or other expenses which we may incur on your behalf which would otherwise have been met by insurers.

Insurance Information & Prices
Coach Holiday Travel Insurance
A Special Coach Holiday Travel Insurance Scheme is available for all passengers travelling on our holidays from AXA Insurance (UK) plc who are authorised and regulated by the Financial Services Authority. Should you wish to take advantage of our Coach Holiday Travel Insurance please include the appropriate premium when booking your holiday.

Insurance Selling Price
PERIOD UNITED KINGDOM EUROPE
1 Day N/A N/A
2 Days £7.50 £12.00
3 Days £10.00 £13.50
4 Days £12.50 £19.50
5 Days £15.00 £20.50
6 Days £16.00 £23.50
7 Days £17.00 £25.00
8 Days £18.00 £26.00
9 Days £18.00 £27.00
10 Days £18.50 £28.00
11 Days £18.50 £30.00
12 Days £20.00 £30.00
13 – 17 Days £22.00 £35.00
18 – 31 Days £22.00 £38.00

Demands and Needs
This insurance policy will suit the Demands and Needs of an individual, or
group(where applicable) who have no excluded pre-existing medical conditions, are travelling in countries included within the policy terms and who wish to insure themselves against unforeseen events detailed in the cover section below. Subject to the terms, conditions and maximum specified claim limits.
Important
We will not provide you with advice about the suitability of this product for your individual needs but will be happy to provide you with factual information.
We summarise below the details of the insurance cover provided which also includes SPECIALITY ASSISTANCE LTD - 24-hour emergency service. The following is a brief summary of the cover available. Full details of Cover, Policy Warranties and Exclusions will be forwarded with your confirmation of booking. In any event you may ask for a specimen copy of the Policy Wording before booking should you wish to examine this in advance.

COVER SUMS INSURED UP TO
Cancellation £3,500
Missed Departure/Travel Delay £600/£60
Personal Accident £15,000
Medical and other Expenses including Curtailment £2,000,000
Medical Inconvenience Benefit £450 (£15 per 24 hours)
Personal Property/Loss of Passport £1,500/£200
Personal Liability £2,000,000
Delayed Baggage £100
Legal Expenses £10,000
14 day Refund Insurance Premium

Policy Excess
Cancellation, Curtailment, Holiday Abandonment and Loss of Deposit for holidays up to and including 3 days £NIL. For holidays over 3 days Loss of Deposit excess £10.00 each and every loss. For holidays over 3 days excess £35.00 each and every loss for Cancellation, Curtailment and Holiday Abandonment. Medical and Other Expenses, Personal Property and Money excess £30.00 each and every incident per Insured Person,
Important - Health Conditions
If you are travelling in England, Scotland, Wales or Northern Ireland and can answer NO to questions 1-3 and YES to 4 immediately below, it will not be necessary for you to complete a Self Declaring Medical Form. The Standard Policy Terms, Conditions and Exclusions shall apply.
It is a condition that at the time of taking out this policy and between that time and your departure you must comply with each of the following:
1) You are not aware of any reason why the trip should be cancelled or cut short
2) You are not travelling:
a) Against the advice of a medical practitioner
b) For the purpose of obtaining medical treatment, or
c) If you have been given a terminal prognosis
3) You are not receiving or awaiting treatment for an illness or injury as a hospital day case or in-patient, as any claim arising from this illness or injury will not be covered.
4) If you are on medication at the time of your travel your medical condition must be stable and well controlled. In addition if you are travelling outside England, Scotland, Wales or Northern Ireland, the following additional conditions will apply: You must notify the Issuer of this policy immediately of any of the conditions listed below arising between the date the policy is issued and the time of departure of the trip. We must be informed of any fact which is likely to influence us in the acceptance, assessment or continuance of this insurance. Failure to do so may invalidate this insurance, leaving you with no right to make a claim.
1) If you have received medical treatment as a hospital day case, in-patient
or out-patient during the six months prior to the booking of the trip, you must obtain medical advice from a medical practitioner at your cost confirming that you will be fit enough to take the trip.
2) if you are undergoing medical treatment as a hospital out-patient at the date the final balance of the trip is due to be paid, a certificate of fitness confirming your ability to travel must be obtained by you at your cost.
The Policy contains the following General Exclusions:
You are not covered for anything caused directly or indirectly by you suffering from stress, anxiety or depression unless it has been investigated and diagnosed as such by a Consultant specialising in the relevant field, who must confirm in writing at your cost that you are fit enough to take this trip.
You must notify the issuer of this Policy immediately of any of the conditions listed above arising between the date the policy is issued and the time of departure of the trip.

Cooling Off Period
You should read your policy immediately to ensure it meets with your requirements. If for any reason it does not it must be returned to the issuer of the policy within 14 days of the date of issue or prior to travel which ever is the sooner.
Your money will be refunded in full, provided no claims have been made or incident likely to give rise to a claim has arisen. If you cancel your policy after 14 days no refund will be given.
NMC Tours Limited are an Appointed Representative of ITC Compliance Limited who are authorised and regulated by the Financial Services Authority.
What assistance will you give me if things go wrong when it is not your fault?
If you or any members of your party suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package, travel arrangements or an excursion arranged through us in the UK, we shall at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you require our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs benefit received under any relevant insurance policy to ourselves. We limit the cost of our assistance to you and any member of your party to £5000 per party.

Special Needs
Unfortunately, many hotels overseas do not provide adequate facilities for guests with mobility problems or who suffer from other disabilities but whether you are planning a holiday overseas or in the UK please notify us before you book if you or any member of your party has special needs or suffers from any disability.
We are keen to plan arrangements for your holiday so that special needs and requests can be accommodated as far as possible. If you will need assistance for your holiday so that special needs and requests can be accommodated as far as possible. If you will need assistance or special facilities in the hotel or may have difficulties in taking part in excursions or boarding and travelling on the coach or other means of transport you must let us know in advance.
Not all the holidays in this brochure may be suitable for you. We want you to enjoy your holiday and will try to help you select an appropriate trip. If you need advice or further information you should contact us.

Special requests
If you have a special request, we will do our best to help but as set out below, we cannot guarantee that it will be fulfilled. Please inform us of your request before you make your booking and ensure that you provide as much detail as possible. If fulfilment of your request is vital to your holiday it must be specifically agreed with us before or at the time when you make your booking. We will comply with any special request that has been specifically agreed. General confirmation that a special request has been noted or passed to our tour supplier is not confirmation that your request will be met. All special requests are subject to availability unless and until we specifically confirm them. If fulfilment of your request incurs any additional costs we will either invoice this prior to your departure or inform you that it will have to be paid locally. If you’re special request relates to a special diet, please tell us before booking or as soon as you are medically advised and send us a copy of the diet. We will contact hotel or hotels on your holiday, but please note that some hotels may not have the facilities to cope with special diets and we cannot be held liable to their failure to do so unless we have specifically confirmed to you that a special diet will be catered for. Where we think that a hotel is unlikely to be able to cope with a special diet, we will tell you prior to issuing a booking confirmation so that you can exercise your right to cancel without charge.

Single Occupancy
Single occupancy of rooms when available may be subject to a supplementary charge and this will be shown on the brochure page.

Driver/Crew Gratuities
We do not include gratuities in the price of your holiday, should you feel that you have had a level of service that deserves rewarding please feel free to do this in person with your driver or crew member.

Data Protection Act
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we and your travel agent, need to use the information you provide such as name, address any special needs/dietary requirements etc. We take full responsibility for ensuring that proper measures are in place to protect your information. We must pass the information onto the relevant suppliers on your travel arrangements such as hotels, transport companies etc.
The information may also be supplied to security or credit checking companies, public authorities such as customs/immigration if required by them or as required by law. Additionally, where your holiday is outside the European Economic area (EEA), controls on the data protection in your destination may not be as strong as the legal requirements in this country. We will not pass information on to any person who is not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities or dietary/religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. You are entitled to a copy of your information held by us. If you would like to see this, please contact us. We retain your full contact details and other information in secure files and electronic storage facilities. We may use this information to contact you by email, telephone or electronic means.

Booking Acceptance
When booking a holiday with ourselves you are accepting all of the aforementioned terms and conditions.
Publication date and details
December 2009
E & OE
Prices are correct at time of going to press.