Terms and Conditions - Caledonian Travel
Please read the following terms and conditions carefully.for your peace of mind
In these Conditions of Booking, 'we', 'us' and 'our' are references to Caledonian Travel and 'you' and 'your' are references to the person booking the Holiday with us. 'The Holiday' means the holiday which you have reserved and which we will provide to you under the Contract.
When you contact us to make a booking, we may act as an agent for a third party provider of the transportation. We reserve the right to substitute the carrier if necessary. When we have confirmed your booking a contract exists under which we accept responsibility for the provision of all services described in our brochure.
3. The Contract
These Conditions of Booking and the Confirmation of Booking will be part of the Contract. Under the Contract we agree subject to these Conditions of Booking and the Confirmation of Booking to provide the Holiday to you and anyone on whose behalf you book the Holiday.
4. Where you received our brochure before booking
If you have received our brochure and then booked the Holiday from it, a contract will come into existence ('the Contract') as soon as we send you our Confirmation of Booking.
5. Where you have not received our brochure before booking
If you have not received our current brochure before booking the Holiday, clause 3 applies. You have paid a deposit or you are sending it by post to us for the Holiday and we have sent you our Confirmation of Booking with these Conditions of Booking. If you have changed your mind and do not wish to go on the Holiday then you must tell us immediately.
If you tell us that you have changed your mind:
* more than 7 days before the scheduled start of the Holiday, or
* within 7 days from the date that we posted the Conditions of Booking
* whichever is the sooner we may repay your deposit and any insurance premium and no contract will come into existence.
If you do not tell us that you have changed your mind then a contract will come into existence ('the Contract') 7 days after we posted to you these Conditions of Booking or 7 days before the scheduled start of the Holiday, whichever is sooner. Once the Contract exists, your rights to cancel are set out in clause 10.
6. Holiday payment
A deposit of Â£30 per person is payable at the time of booking. The deposit (including any insurance premiums) belongs to us as soon as the Contract comes into existence. You must pay the full price to us at least 4 weeks before departure. If you do not make this payment on time, we reserve the right to cancel the Holiday and keep the deposit. A nominal fee may be charged for payment by credit or debit cards.
7. Minimum number of passengers
Our holidays are organised on the basis that a minimum number of persons will travel. If we receive insufficient bookings then we may cancel the Holiday in which case we will notify you of this at least 7 days before the date of departure.
8. Advertised Facilities
Some Hotel/holiday destination facilities advertised within the brochure (for instance leisure amenities) may attract a supplementary charge.
9. Changes to your holiday
We regret that there may be circumstances in which we have to change the details of your Holiday. If the changes that we make are only minor, for instance an alteration to your seat numbers, then we will attempt to notify you of these changes as soon as possible and the Contract will continue in force. In the unusual event that we have to make a significant change to your Holiday (for example a change in resort, a notable deletion from the holiday itinerary, a change of departure or arrival date or a downgrade in the quality of accommodation offered to you) we will notify you as soon as possible. If we make a significant change to the Holiday before your departure, you may cancel your Holiday by notifying us within 5 working days of receipt by you of our notification (or, in exceptional circumstances, within a shorter period of time if our notice to you so requires). If you cancel your Holiday in accordance with this clause we will reimburse in full, the deposit and any other monies received from you in respect of the Holiday.
10. Price revision
We may alter the price of the Holiday in certain circumstances but in no circumstances will we make any increase in price less than 30 days before the start of the Holiday. We may only increase the price of your Holiday to the extent that the cost is increased due to rises in the rates of value added tax or other dues, taxes or fees chargeable for services such as embarkation or disembarkation fees at ports or that the cost increases as a direct result of exchange rate fluctuations. We will always bear the first 2% of any such increased cost. If the total cost rises by more than 10% then this will be a significant change to your Holiday and you may cancel it in accordance with clause 9.
11. If you wish to cancel your Holiday
You may cancel the holiday in accordance with clause 9 if we make a significant change to your holiday. In all other circumstances if you cancel your holiday then the following charges will apply:
Number Of Days before the Holiday starts that cancellation is made: Cancellation Charge:
More than 30 days Deposit only
22 to 30 days 30% of total Holiday price
15 to 21 days 50% of total Holiday price
8 to 14 days 75% of total Holiday price
7 days or less 100% of total Holiday price
Please note that the minimum cancellation charge is the amount of the deposit plus any insurance
12. Transferring your Holiday
If for circumstances beyond your control (for example if you are unfit to travel due to illness or you are called for jury service) you are unable to go on the Holiday you may transfer your Holiday to another person provided you notify us as soon as possible and at least 7 days before departure. We shall be entitled to charge a Â£10 administrative charge and to charge you for any other additional costs incurred by us as a result of the transfer of the Holiday. Both you and the person to whom you transfer the Holiday will be liable to us for proper performance of this Contract. If you wish to change any other details of your Holiday (for example the point at which you join) we will endeavour to meet your requirements so far as possible. However, we reserve the right to charge a Â£10 administration charge and to charge you for any other costs which we may incur as a result of your change.
13. Law & jurisdiction
Scottish law applies to this Contract and any claims brought under it.
14. Circumstances beyond our control
We shall not be liable for any delay in performing any of our obligations under this Contract where the delay is due to circumstances beyond our control. Examples of circumstances beyond our control are strikes and exceptionally bad weather. However, if any of our suppliers or agents let us down, this will not be treated as being a cause beyond our control.
15. Holiday insurance
We require you to take out holiday insurance when travelling to Ireland, the Channel Islands or the Continent. On travel within the UK, we strongly recommend that you take out insurance. We are able to offer a competitively priced holiday insurance policy. If you prefer, you may take out alternative holiday insurance but we may require you to provide us with evidence of the insurance policy and cover where travel is to Ireland, the Channel Islands or the Continent. Consistent with all travel insurance policies when you take out our holiday insurance you must declare any reason, medical or otherwise which may influence the insurers decision in accepting you for cover. Caledonian Travel cannot be held responsible for costs arising from a failure to take out adequate holiday insurance cover.
16. Our liability and responsibility to you
We take every care to ensure that your Holiday will be as enjoyable and as safe as possible. If anything goes wrong with your Holiday that is directly our fault then we accept responsibility to compensate you. We also accept responsibility to compensate you if it is the fault of our staff or anyone else providing the Holiday to you and this may include the hotel owner and ferry operator. However, the maximum amount of compensation that we will pay you is:
(a) Unlimited in case of death or personal injury.
(b) Limited to the amount of the insurance excess on the holiday insurance package which we have offered to you if your property or belongings are damaged.
(c) Limited to twice the price of the Holiday if you suffer any other loss or damage. This is in addition to anything we may pay you under clauses (a) and (b).
The above represents our only liability to you.
17. Rules & regulations
You agree to abide by our rules and regulations in force from time to time. In particular, you agree not to smoke or to consume alcoholic beverage while travelling on our coaches. Any serious breach of our rules and regulations or unreasonable conduct by you will entitle us to refuse a booking or exclude you from the remainder of the Holiday and you will be responsible for your own costs and ours.
Fitness to travel:-
We accept your booking on the basis that you have told us about any disability or handicap that you suffer and any reason that could make it unwise for you to travel. If you are disabled, or may be unfit to travel you should provide full information at the time of booking. You must check that this information appears on the special section of the booking form.
18. Special Requests
If you have any special requests for services not included on the holiday price - for instance low floor bedrooms or special diets - you must notify these to us at the time of booking. Please check these are detailed on your holiday tickets. We will do our best to provide for your requirement, however, special requests cannot be guaranteed. Requests for the carriage of wheelchairs will normally be accepted, but may be limited on certain holidays. Requests for the carriage of lightweight motorised scooters/wheelchairs can only be accepted in limited numbers and can only be accepted where the user is accompanied by a person(s) able to assist with the loading and handling thereof. Cabins on overnight ferry crossings may have bunk style beds.
19. Important Notes
If the Holiday involves travel outside of the UK and you are a British citizen then you must bring your passport with you. If you are not a British citizen you should check whether you require a visa. Caledonian Travel cannot be held responsible for any passenger travelling without proper documentation. If the Holiday involves travel outside the UK you should obtain a European Health Insurance Card. This will ensure that you can obtain medical treatment if you become ill. You can obtain an EHI Card from the Department of Health on-line or by telephone.
Protecting your money
We have taken out a financial bond with the Bonded Coach Holiday Group of the Confederation of Passenger Transport (CPT). This means that in the unlikely event that we become insolvent and have to cancel the Holiday, you will be able to obtain a refund.
If you have a complaint
If you have any complaints during the Holiday it is essential that you notify the supplier of the service and you must tell the coach driver/courier as soon as possible. Your driver/courier will try to resolve the problem for you. If the coach driver/courier has not been able to resolve your complaint you should write to us explaining what your complaint is about within 21 days after the Holiday. Except in respect of death or injury caused by negligence, we regret that we cannot accept liability for any claims which you do not notify to us within 21 days.
Pre-existing Illness or Disability
Whilst Caledonian Travel will always reasonably fulfil a duty of care to all travellers, it is the responsibility of the client to make proper contingency for any pre-existing illness or disability. Caledonian Travel will provide advice and guidance regarding the suitability of any holiday on an individual basis, but cannot be held responsible for any circumstances arising from a failure to disclose any illness or disability which may render the holiday unsuitable or untenable. Clients travelling against medical advice may jeopardise their right to any claim under the terms of their holiday insurance policy.
All-inclusive and inclusive breaks
The drinks available on our Inclusive and All-Inclusive breaks will vary and are as advertised on arrival at your holiday hotel. Drinks are generally house brand.
Caledonian Travel is a trading name of National Holidays Ltd, registered office Miry Lane, Wigan WN3 4AG.