Terms and Conditions - Cruise Coachbookings
Please read the following terms and conditions carefully.
Your contract is with Sylver Ltd T/A www.coachbookings.com, a company Registered in England at 17 Birley Street, Blackpool, FY11EG, with the Registered Number 5808080.
Before You Travel
• Be at your departure point 15 minutes early.
• Bring a charged mobile phone and keep it switched on.
• Coaches are non-smoking (including e-cigs).
• Facilities usually include air con, reclining seats, seatbelts, and a toilet.
• WiFi may be available, but it’s not guaranteed.
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Safety Onboard
• Seatbelts must be worn at all times (except in an emergency, e.g. using the toilet).
• Moving around while the coach is moving is at your own risk.
• Parents/guardians are responsible for ensuring children under 14 wear seatbelts.
• Car seats/boosters for children are allowed if pre-booked and fitted by the parent/guardian.
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Luggage
• Limit: 3 suitcases + 1 hand luggage per person.
• Max weight: 20kg (44lbs) per item.
• Make sure you identify your luggage correctly, especially on return.
• Hand luggage and personal belongings left inside the coach are your responsibility.
• Any lost/damaged luggage must be reported to the driver straight away.
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Special Assistance
• Please tell us about any disability at the time of booking.
• Drivers can help, but cannot physically lift passengers.
• Disabled access seating is only guaranteed if pre-booked.
• Items like wheelchairs, walking frames, mobility scooters, and oxygen cylinders must go in the luggage hold if pre-arranged (at least 28 days’ notice required).
• Additional unbooked items may be refused at the driver’s discretion.
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Delays
• We allow time for normal traffic delays, but accidents, road closures, bad weather, or other events may cause longer delays.
• We will update the Cruise Line if this happens, but the decision to delay a ship is up to the Cruise Company.
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Behaviour
• Abusive or offensive behaviour toward staff will not be tolerated. Travel may be refused.
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✅ Tip: Keep your phone handy, arrive early, travel light, and let us know in advance about any special needs.
All bookings are accepted on the following conditions:
1. Booking the transport
Bookings can only be made on the internet and these terms need to be agreed before the payment is taken.
2. Insurance
It is optional to have insurance cover, we do now offer travel insurance with Holiday Extras, their policy is listed on our website coachbookings.com or following this link https://www.holidayextras.com/travel-insurance/partners.html?agent=I4214 . Please read the documentation and ensure the insurance is right for you before booking.
3. Mobility Assistance
The company does not have any vehicles fitted with wheelchair lifts, so it is essential that all clients are able to manage the steps necessary to board a coach either unaided or with the assistance of members of their own party.
4. Cancellation by the Company
The Company reserves the right to cancel departures if the number of clients wishing to travel is less than 25 persons (this will usually be taken before 28 days to departure). The Company will refund all monies paid, whereupon all liability on the part of the Company shall cease.
5. Cancellation by the Passenger.
The following scale of cancellation charges shall apply to cancellation by the passenger:
• Cancel 28+ days before travel → £25 fee per person.
• Cancel within 28 days → no refund (100% charge).
• If the Cruise Line cancels → refund (minus £25 fee) or transfer your booking/hold funds as credit.
6. Baggage
Which term shall include all personal belongings of the client, is conveyed at owner's risk throughout and the Company's liability shall be limited to taking reasonable care in the handling of such items by its servants or agents. In the interests of the health and safety of employees and agents, we do ask clients to strictly observe this weight limitation on individual suitcases. If your suitcase exceeds this weight limit, coach drivers and hotel staff may refuse to handle it, so please consider the weight of your case and if necessary use two smaller cases rather than one large one.
7. Late Arrival by Passenger and Passengers in Difficulties
Should a passenger arrive late at any halt en route in accordance with an itinerary notified to clients, either verbally or in writing, the Company will not accept responsibility to delay departure and a passenger who misses a vehicle shall have no claim against the company. However, in accordance with the industry Code of Conduct, the company will make every effort to assist passengers who get into difficulty through circumstances beyond their control providing the passenger requests such assistance from the company by telephoning its emergency number.
8. Animals
Animals (other than registered assistance dogs) are not allowed on tour. Clients with registered assistance dogs must advise the company at the time of booking.
9. Seating Plans
Everything is done to conform to the seating plans, but the Company reserves the right to modify these as necessary and the Company cannot accept bookings contingent upon provision of specific seats. In the event that the vehicle has seats numbered differently from the brochure seating plan, the row number and position (offside/nearside) and not the seat number shall be the determining factors in deciding where passengers shall sit.
10. Authority to Sign the Contract
By clicking on the Confirmation button you are confirming that you accept these Terms and Conditions on behalf of yourself and all the other clients whose names you list on the client names screen and that you have the full authority of those other persons to enter into a contract on their behalf. Your booking will be confirmed via email and you will be bound by these terms.
11. Transfers
(a) The Company will permit clients to transfer the booking to other dates more than 28 days prior to departure without forfeiture of deposit providing the client pays an administration fee of £10 per booking.
(b) The Company will permit assignment of the transport to another client or clients subject to the following charges: more than 7 days prior to departure: £20 per booking.
12. Passports, Visas, Foreign Office Advisories and Health Information
Clients on overseas holidays must be in possession of a full valid UK passport and it is advisable for this to be valid for at least 6 months following the planned end of your holiday. However, you are advised to check the Foreign Office Travel site at www.fco.gov.uk/travel for specific information on any local risks in the countries you are visiting. The Scottish NHS web site at www.fitforttravel.nhs.uk provides useful travel health advice.
13. Data Protection
The data provided by clients when requesting brochures, making a booking or visiting our web site is used by us for our own marketing purposes only. We do not provide this data to any third parties. If you wish at any time to be removed from our mailing lists, please write to us or e-mail us at: info@coachbookings.com and we will remove your details from our database.
14. Complaints and Disputes
It is a condition of the contract between us that clients raise any complaints with the relevant person as and when they arise. The relevant person is the coach driver for complaints about travel arrangements. We cannot deal with complaints which have not been raised in this way.
In the event that it is found impossible to rectify a problem arising during the transport then you will need to write to us within 28 days of the completion of the holiday. If it is impossible to resolve a dispute, we will provide you with information on the procedures of an independent arbitration scheme. .
15. Illness or Injury
Cruise coachbookings is not responsible for rearranging travel for passengers taken ill or deemed unfit to travel during the journey to Southampton or on the cruise.
Any alternative arrangements are at the passenger’s or Cruise Line’s cost.
For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information, click here